SG Mechanical (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit https://sghvacr.com, contact us, or request HVAC, plumbing, or refrigeration services.

Information We Collect

We may collect information you voluntarily provide, including:

• Name, phone number, and email address
• Service address
• Requested service and appointment details
• Information about your HVAC, plumbing, or refrigeration system
• Messages, photographs, and other information you send us
• Billing and transaction information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser, device type, pages visited, referring website, approximate location, and website interactions.

If you call or text us, we may collect your phone number, message content, and call details. Calls may be monitored or recorded where permitted by law.

How We Use Information

We may use your information to:

• Respond to questions and service requests
• Schedule and provide services
• Prepare estimates and communicate about appointments
• Process payments and maintain service records
• Send service confirmations and follow-up messages
• Improve our website and customer service
• Measure advertising and website performance
• Prevent fraud and protect our business
• Meet legal, insurance, and recordkeeping requirements

Cookies and Analytics

Our website may use cookies, tracking pixels, and similar technologies to operate the website, understand visitor activity, and measure marketing performance.

We may use services such as Google Analytics, Google Tag Manager, Google Ads, call tracking, and spam-prevention tools. These providers may collect information about your device and website activity.

You can control cookies through your browser settings or through any cookie-preference tool available on our website. Disabling cookies may affect certain website features.

How We Share Information

We may share information with service providers that help us operate our business, including:

• Website hosting and maintenance providers
• Scheduling and customer-management platforms
• Payment processors
• Analytics, advertising, and call-tracking providers
• Technicians, contractors, or service partners involved in your request
• Accountants, insurers, attorneys, and professional advisers

We may also disclose information when required by law, to protect safety or property, investigate suspected misconduct, or complete a business transfer.

SG Mechanical does not sell personal information for money.

Phone and Text Communications

If you provide your phone number or contact us by text, we may use that number to respond to your request and send appointment confirmations, service updates, estimates, invoices, and related messages.

If you agree to receive promotional text messages:

• Consent is not required to purchase services.
• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP or call us for assistance.

We do not sell or rent mobile phone numbers. Mobile opt-in information will not be shared with third parties for their own marketing purposes.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain customer and warranty records, comply with legal obligations, resolve disputes, and protect our business.

We use reasonable safeguards to protect information under our control. However, no website or electronic transmission can be guaranteed completely secure. Please do not send highly sensitive information through an unsecured form, email, or text message.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. Certain information may be retained when needed to complete a service, maintain business records, comply with law, or defend legal claims.

You may unsubscribe from promotional emails using the link in the message and from promotional texts by replying STOP. We may continue sending nonpromotional communications related to appointments, services, warranties, or transactions.

Third-Party Websites

Our website may link to social-media platforms, manufacturers, financing providers, maps, review sites, or other third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy as our practices, services, or legal obligations change. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions or privacy requests, contact:

SG Mechanical
Huntingdon Valley, Pennsylvania
Phone: 267-903-4053
Website: https://sghvacr.com

You may also contact us through the Contact Us form on our website.